Terms of Service
Welcome to The UK Royal Store. By accessing our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our website.
1. Website Use
The UK Royal Store provides an online platform for pharmaceutical, healthcare, personal care and wellness products. You agree to use our website lawfully and provide accurate information when placing an order.
2. Products and Availability
We make every effort to ensure that product descriptions, images, prices and availability are accurate. However, information may occasionally change, and products are subject to availability.
Always read the product packaging and instructions before use. If you are unsure whether a product is suitable for you, seek advice from a qualified healthcare professional.
3. Orders and Payment
All orders are subject to product availability and acceptance. Prices are displayed in pounds sterling (£). We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, payment issues or suspected fraudulent activity.
4. Delivery
We aim to process and deliver orders within the estimated timeframe shown at checkout. Delivery times may vary due to circumstances outside our control. Customers are responsible for providing a correct delivery address.
Free delivery may be available on orders over £250, subject to the delivery terms displayed on our website.
5. Returns and Refunds
Returns and refunds are handled in accordance with applicable UK consumer laws and our returns policy. Certain pharmaceutical, healthcare and personal care products may not be eligible for return due to health, hygiene or safety requirements.
6. Healthcare Products
Information on our website is provided for general information and should not replace professional medical advice. Always follow the product instructions and consult a healthcare professional where appropriate.
7. Privacy
Customer information is handled in accordance with our Privacy Policy and applicable UK data protection laws. We use information where necessary to process orders, payments, deliveries and customer enquiries.
8. Intellectual Property
All website content, including text, images, logos and designs, belongs to or is used by The UK Royal Store and must not be copied or reproduced without permission.
9. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be published on this page, and continued use of our website means you accept the updated terms.
10. Contact Us
If you have any questions about these Terms of Service, orders, delivery or returns, please contact The UK Royal Store through the contact details provided on our website.
These Terms of Service are governed by the laws of England and Wales, subject to applicable UK consumer rights.
Order cancellation may be possible depending on the order status and the type of product purchased. Please contact our customer service team as soon as possible if you wish to cancel an order.
If a product becomes unavailable after you place an order, we may contact you and arrange an appropriate alternative, refund or cancellation for the affected item.
If your order arrives damaged or there is an issue with the products received, please contact The UK Royal Store promptly with your order details so we can assist you.
Yes. We may update our Terms of Service from time to time to reflect changes to our services, website or applicable requirements. Updated terms will be published on our website.